Refund and Returns Policy
FundDoo, we aim to make medical crowdfunding secure, transparent, and trustworthy. Since FundDoo facilitates donations and fundraising for medical treatment and related needs, our refund policy is designed specifically for donations and payments made through the platform.
1. Donations and Payments
Donations made through FundDoo are generally intended to support the fundraising campaign selected by the donor. Once a donation has been successfully processed, it may not be refundable except in circumstances described in this policy or where required by applicable law.
Because donations may be transferred or allocated toward a patient’s medical expenses, we encourage donors to carefully review the campaign details before completing a donation.
2. Requesting a Refund
A donor may contact FundDoo to request a refund if:
- A donation was made accidentally or duplicated.
- An unauthorized transaction is suspected.
- The payment amount was processed incorrectly.
- A technical error resulted in an incorrect transaction.
- The transaction was made fraudulently.
- A refund is otherwise required under applicable law.
Refund requests should be submitted as soon as possible after the transaction.
To request a refund, please contact:
FundDoo
Email: support@funddoo.com
Phone: (+91) 8369596787
Please include the transaction reference number, donation amount, date of transaction, and relevant details so that we can investigate the request.
3. Refund Review
All refund requests are subject to review and verification.
FundDoo may request additional information to verify the identity of the donor, transaction, or circumstances surrounding the request.
If a refund is approved, it will generally be processed through the original payment method, where technically possible.
The time required for the refunded amount to appear in the donor’s account may depend on the payment provider, bank, card issuer, or other financial institution.
4. Duplicate Transactions
If you believe you have accidentally made the same donation more than once, please contact us promptly.
After verification, FundDoo may process a refund for a confirmed duplicate transaction, subject to applicable payment-processing conditions.
5. Unauthorized Transactions
If you believe that a donation was made using your payment method without your authorization, contact FundDoo immediately.
We may investigate the transaction and request supporting information. You should also promptly contact your bank, card issuer, or payment provider and follow their procedures for reporting unauthorized transactions.
6. Campaign Cancellation or Closure
A fundraising campaign may be cancelled, suspended, completed, or closed for various reasons, including achievement of its fundraising goal, changes in the patient’s circumstances, verification concerns, suspected misuse, or violation of FundDoo’s policies.
Closure or cancellation of a campaign does not automatically guarantee a refund of donations already made.
Where appropriate and legally permitted, FundDoo may determine how affected funds are handled based on the circumstances, campaign terms, donor instructions, and applicable law.
7. Fundraising Goal Exceeded
If a campaign receives more donations than its stated fundraising goal, the additional funds may be used for legitimate medical or related expenses described in the campaign, subject to the campaign’s stated purpose and applicable terms.
Exceeding a fundraising goal does not automatically result in a refund to donors.
8. Fund Misuse or Fraud
FundDoo takes allegations of fraud, misrepresentation, or misuse of funds seriously.
If we identify or reasonably suspect fraudulent activity, misleading information, unauthorized fundraising, or misuse of donations, we may suspend or remove a campaign and take other appropriate action.
Depending on the circumstances, affected transactions may be reviewed for potential refunds or other remedies in accordance with applicable law.
9. Payment Processing Fees
Where a refund is approved, any payment-processing, banking, or third-party charges may be treated in accordance with the terms and policies of the relevant payment provider and applicable law.
FundDoo will communicate any applicable deductions or limitations where relevant.
10. No Returns
FundDoo does not sell physical products through its medical crowdfunding service. Therefore, returns, exchanges, or product replacement policies do not apply to donations made through FundDoo.
11. Changes to This Policy
FundDoo may update this Refund and Returns Policy from time to time to reflect changes in our services, payment processes, or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
12. Contact Us
If you have questions about a donation, payment, refund, or transaction, please contact us:
FundDoo
Email: support@funddoo.com
Phone: (+91) 8369596787
Address: Funddoo India Ventures Private Limited
002 Yeshwant, Khandwala Compound,
D.M Road, Vakola Bridge,
Santacruz East, Mumbai – 400055
Maharashtra, India
We will review refund requests and respond as soon as reasonably practicable.
Important: This policy does not limit any rights or remedies that cannot legally be excluded under applicable law.